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Cutting the Cord Update #2 November 30, 2017

Posted by rluhman in Home, Technology.
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We have moved our landline phone service to Vonage.  It went very smooth, after one bonehead mistake by me.  I went online and ordered the Vonage service on a Sunday.  I went with the 1 yr package since that included free hardware and activation.  In most cases you can keep your existing number.  Since we chose to do that, after ordering the service, I was directed to an online form where I entered our current provider and a few other bits of information.  This allowed them to handle the number switch for me.  It generally takes a week for the switch to take place.  I was just hoping that the hardware would get here before the number switch took place.  I was notified by email that the switch would be taking place on Friday.  That gave them four days to get the hardware to me.

I actually had nothing to worry about since the little Vonage box arrived on Wednesday.  Now I just had to wait for AT&T to do the switch.  On Friday morning I got up and checked the phone and sure enough there was no dial tone.  Also the Phone 1 indicator light on my AT&T router was no longer lit.  It was time to install the hardware and see if it all worked.

I followed the instructions included with the Vonage box, and then unplugged the phone line out cable from the AT&T box and plugged it into the Vonage box.  The lights on the Vonage box started to blink, but they were not blinking the way they should be.  I also noticed that the broadband indicator light on my AT&T modem was not lit anymore either.  What the heck did I do?  It didn’t take long to realize that I had plugged the broadband cable into the Vonage box instead of the phone line.  I put the broadband line back into the router and waited for everything to hook back up.  I then moved the REAL phone line from the router to the Vonage box.  I took mere seconds for the Vonage box to sync up and show the proper status lights.  I picked up the phone and had a dial tone again. Yea!!!

Not so fast, I could make calls just fine, but if I called my landline number all I got was a message that the number was disconnected.  Crap!  Was I going to have to call Vonage and find out what was going on?  I didn’t have time right then to do anything, I had to get over to my mother’s house to help her with some things.  I figured if it was still disconnected by the time I got back then I’d call Vonage.  Well by the time I got back home everything was working fine.

One more thing to check off the list.  Now on to the set top boxes (Roku).

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