We have moved our landline phone service to Vonage. It went very smooth, after one bonehead mistake by me. I went online and ordered the Vonage service on a Sunday. I went with the 1 yr package since that included free hardware and activation. In most cases you can keep your existing number. Since we chose to do that, after ordering the service, I was directed to an online form where I entered our current provider and a few other bits of information. This allowed them to handle the number switch for me. It generally takes a week for the switch to take place. I was just hoping that the hardware would get here before the number switch took place. I was notified by email that the switch would be taking place on Friday. That gave them four days to get the hardware to me.
I actually had nothing to worry about since the little Vonage box arrived on Wednesday. Now I just had to wait for AT&T to do the switch. On Friday morning I got up and checked the phone and sure enough there was no dial tone. Also the Phone 1 indicator light on my AT&T router was no longer lit. It was time to install the hardware and see if it all worked.
I followed the instructions included with the Vonage box, and then unplugged the phone line out cable from the AT&T box and plugged it into the Vonage box. The lights on the Vonage box started to blink, but they were not blinking the way they should be. I also noticed that the broadband indicator light on my AT&T modem was not lit anymore either. What the heck did I do? It didn’t take long to realize that I had plugged the broadband cable into the Vonage box instead of the phone line. I put the broadband line back into the router and waited for everything to hook back up. I then moved the REAL phone line from the router to the Vonage box. I took mere seconds for the Vonage box to sync up and show the proper status lights. I picked up the phone and had a dial tone again. Yea!!!
Not so fast, I could make calls just fine, but if I called my landline number all I got was a message that the number was disconnected. Crap! Was I going to have to call Vonage and find out what was going on? I didn’t have time right then to do anything, I had to get over to my mother’s house to help her with some things. I figured if it was still disconnected by the time I got back then I’d call Vonage. Well by the time I got back home everything was working fine.
One more thing to check off the list. Now on to the set top boxes (Roku).